Privacy Policy

Introduction

Welcome to PetPal. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

By using PetPal, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the app.

Information We Collect

Information You Provide

We collect information that you voluntarily provide when using PetPal:

• Account Information: Email address, name, and authentication credentials
• Pet Information: Pet names, species, breeds, birthdays, microchip numbers, and photos
• Health Records: Veterinary visits, vaccinations, medications, weight records, and medical documents
• Activity Data: Walk logs, feeding schedules, bathroom logs, and other pet activities
• Veterinarian Information: Vet clinic names, addresses, phone numbers, and contact details
• Food Scanning Data: Scanned product barcodes and associated product information

Automatically Collected Information

When you use PetPal, we may automatically collect:

• Device Information: Device type, operating system, and app version
• Usage Data: Features used, session duration, and interaction patterns
• Photos and Camera Access: When you choose to add pet photos (with your permission)

How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain the PetPal application
• Store and sync your pet's information across devices
• Send reminders for medications, appointments, and activities
• Analyze and improve app functionality and user experience
• Provide customer support and respond to inquiries
• Send important updates about the app (if you opt in)
• Process and analyze scanned food products for health scoring

Data Storage and Security

We take the security of your data seriously. PetPal uses Supabase, a secure cloud database platform, to store your information. All data is:

• Encrypted in transit using SSL/TLS protocols
• Protected by Row-Level Security (RLS) policies ensuring data isolation between users
• Stored on secure servers with regular backups
• Accessible only to you through your authenticated account

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers (e.g., Supabase for data storage) who assist in operating our app
• Legal Requirements: When required by law, court order, or government regulation
• Safety and Protection: To protect the rights, property, or safety of PetPal, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with user notification)

We ensure that any third parties we work with are committed to protecting your data and comply with applicable privacy laws.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information through the app
• Deletion: Request deletion of your account and associated data
• Data Portability: Request an export of your data in a portable format
• Opt-Out: Unsubscribe from promotional emails or push notifications

To exercise any of these rights, please contact us at the email address provided in the Support section.

Children's Privacy

PetPal is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

Third-Party Services

PetPal may integrate with third-party services, including:

• Supabase: For secure data storage and authentication
• Open Pet Food Facts: For food scanning and ingredient analysis
• Authentication Providers: Google, Apple, or other OAuth providers (if applicable)

These third-party services have their own privacy policies. We encourage you to review their policies when using their services through PetPal.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using PetPal, you consent to the transfer of your information to our facilities and third-party service providers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Significant changes will be communicated through in-app notifications or email.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of PetPal after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@usepetpal.com
• Support Page: usepetpal.com/support